Cheap Hotels-Discount Hotels-Hotel
Reservations-Hotel Search-Hotel Rates-Hotel Rooms
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How
do I reserve my room?
Our reservation process is very simple.
Select or enter the desired city, enter
the dates of arrival and departure, and
enter the number of guests. Click the Search
Available Hotels (for only hotels
which have vacancies), Search for
Vacation Rentals or the Browse
All Hotels (all hotels in a city
regardless of vacancy) button. You could
also search by a specific hotel name
within a city.
A list of hotels or vacation rentals will
appear on the screen. For more
information, click the name of the
property or the Info link.
- After
room types and rates are returned to
your screen, you will be able to
choose the rate you desire by reading
the room information in the center of
the screen, then clicking on the Book
It button on the right side of
the screen.
- After
you have selected your desired room
type, you will be taken to a
"Secure Reservation Request"
form. Then you will need to review the
"Reservation Information"
and fill in the blanks on the
"Guest Information" section.
Be sure your name and email address
are spelled correctly.
- After
you fill out all of the needed
information, press the "Submit
Reservation" button.
- If
further correspondence is necessary
prior to confirming the reservation, a
Customer Care agent will reply back to
you with an email within 2 to 4 hours.
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What are
"Special Internet Rates?"
Special Internet Rates save you money.
Because of the large number of lodging
reservations we process, we are able to
negotiate special rates with the
properties. We guarantee
our Special Internet Rates are the lowest
you can find. To secure your reservation
at this low rate, we require up-front
payment with your credit card or use of
the Bill Me Later® service. This ensures
you have a room when you arrive so you are
not "bumped" or
"overbooked."
Booking a room marked as a Special
Internet Rate gives you both savings and
security. You can't beat that! |
What are
"Additional Rates?"
These rates still can offer savings;
however, are not specially negotiated with
the hotel like "Special Internet
Rates" and generally do not offer as
large a discount. |
When do I have to
include my credit card number?
Lodgings identified as offering
"Special Internet Rates" require
up-front payment with your credit card or
use of the Bill Me Later® service at the
time of booking. This ensures you have a
room when you arrive so you are not
"bumped" or
"overbooked." If new taxes or
fees are added by the hotel from the time
of booking to the time you check out of
the room, you could be responsible for
those charges. Additional charges for
phone calls, room service, and other
services will be your responsibility at
the time of check out as well. Hotels can
require a credit card be presented upon
check in for incidental charges that may
occur.
Properties identified as Additional Rates
require a credit card number at the time
of booking to process the reservation.
Your credit card will not be charged until
you check out of the hotel unless the type
of room you selected states a deposit is
required. |
Is it safe to use
my credit card?
Yes. We take this matter very seriously.
To ensure your security, Interactive
Affiliate Network utilizes a secure
commerce server, which encrypts the credit
card number and encodes it into a
non-usable form. |
What credit card
types are accepted for guarantee/deposit?
The card types accepted for
guarantee/deposit will be listed in the
Info section of the hotel description. |
My credit card
number is correct, but the hotel is not
accepting it. Why?
There are a few possibilities:
- Your
card type is not accepted at the
hotel.
- The
card expiration date precedes the
reservation date.
- You
have reached your credit limit.
- There
is a computer error.
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What is the cost
for using Interactive Affiliate Network's
service?
There is NO CHARGE or service fee to use
our hotel reservation service or search
engine. However, some of our suppliers
charge service fees. Please read all text
carefully associated with any reservation. |
Are taxes included
in the rate?
It will be indicated by the quoted rate if
taxes and miscellaneous charges/fees are
included. The Total amount for
"Additional Rates" does not
include taxes or fees, and any such taxes
or fees will be collected by the hotel.
The Total amount for "Special
Internet Rates" is the full amount
that you will be required to pay, and
includes a tax recovery charge imposed by
our supplier to recover the amount it pays
to the hotel in connection with your
reservation for local occupancy, value
added and other similar taxes, our
supplier's service charges for handling of
your reservation. |
Can I specify
where I would like my room located
(preferred floor, next to pool, etc.)?
If special requests are accepted by the
lodging, a section will appear on the
Reservation Form to insert such requests
and submit them to the hotel. The hotel
staff will do their best to accommodate
special requests. We cannot guarantee that
your requests will be granted because they
are subject to availability. |
Is the room rate
per person or per night?
Rates are quoted on a nightly basis unless
otherwise specified. SOME RATES MAY
REQUIRE SPECIAL IDENTIFICATION. Taxes and
fees not included unless otherwise
specified in the detailed Rate Rules.
Extra people, children, roll-away beds and
incidentals may be subject to additional
charges |
What
about the special discounts?
Many of the participating hotels offer
"Special Internet Rates" to our
users. These rates offer substantial
savings. See "
What is a Special Internet Rate? " |
I
should receive a discounted rate. How do I
get this?
The rates displayed are the only rates
available to this site for making
reservations. These rates may include
government, corporate, or senior
discounts. You may need special
documentation at check-in to confirm you
are qualified to receive that rate. Please
do not expect to receive such a rate at
check-in without the proper identification
even if you have selected to book it
online. |
Is
there a waiting list for sold out hotels?
In certain instances, Interactive
Affiliate Network can make reservations at
sold out properties. Often lodgings
identified as "Special Internet
Rates" are providing sold out
availability. If you want to be placed on
a waiting list, you will need to contact
the lodging directly. |
What
happens when I make a reservation?
Reservation requests will result in a new
screen showing an Itinerary Number, which
should be kept and used with any future
correspondence with Interactive Affiliate
Network. You may also be quoted a
Confirmation Number. Additionally, all
reservations will be followed up within 2
to 4 hours with an email using the same
Itinerary Number and, if available, a
Confirmation Number. |
How long will it
take Interactive Affiliate Network to
respond to my reservation request?
All reservation requests will result in a
new screen showing an Itinerary
Reservation requests will result in a new
screen showing an Itinerary Number, which
should be kept and used with any future
correspondence with Interactive Affiliate
Network. Additionally, all reservations
will be followed up with an email within 2
to 4 hours using the same Itinerary Number
with the status of your reservation. |
How do I check on
my request for a lodging?
You may view your reservation using the
"View/Cancel
Reservation" link. Always feel
free to contact
us with any inquiries regarding your
request. For fastest service, please
include your "Itinerary Number"
which you will receive after you submit
your booking. |
I don't have long
to wait for a confirmation. What can I do?
Typically, most lodging reservations are
made in real time and your confirmation
should only take a few seconds. You will
be notified of the status of your
reservation within 2 to 4 hours. However,
there can be delays. In such cases, you
will receive an email from us without a
confirmation number. When we receive the
confirmation number from the property, it
will be emailed to you. If there is a
special request or rate change associated
with your reservation, the request will be
sent to a Customer Care agent for
processing. You may contact us directly at
reply@travelnow.com. |
When will my
reservation be at the hotel?
- Special
Internet Rates Rates:
Your name will not appear at the hotel
until 72 hours before your arrival
date. Rest assured, the room is
booked; however, the hotel just does
not know that you will be the person
staying in it.
- "Additional
Rates":
It takes a minimum of 24 hours before
your reservation details reach the
lodging's computer system. Rest
assured, the room is booked; however,
the hotel simply has not entered your
details into their system yet.
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Once I have made
my reservation, will I receive any written
confirmation from the hotel?
No. The email confirmation you receive
from Interactive Affiliate Network is all
you will need. It displays your
Interactive Affiliate Network Itinerary
Number, the hotel information, the rate,
confirmation number, and the hotel's
cancellation policy. |
What
is the cancellation policy on my
reservation?
When you are completing the Secure Lodging
Reservation Form, the Cancellation Policy
will be provided in red
or there will be a link to read the
cancellation policy. You can also view the
property information page to find the
cancellation policy. These policies will
vary from lodging to lodging, so you must
read each one carefully. In general, the
standard increments are that you must
cancel the room(s) by 4 or 6 PM on the
arrival date, or 24, 48, or 72 hours prior
to your specified arrival; however, these
are just general guidelines and the
specific policy of the property will
prevail. If you cancel before the
deadline, generally you will not be
charged a penalty. Canceling after the
stated period will result in a
cancellation penalty fee.
Reservations of "Special Internet
Rates" will apply a cancellation fee
regardless of the timeframe of
cancellation. If the cancellation is
outside of the time allotted, you may be
charged for one night's stay. Please read
the specific cancellation policy provided
for each property on the site and in any
emails regarding your reservation. |
How do I cancel a
reservation?
Use the "View/Cancel
Reservation" link provided on the
home page. |
What
is a Vacation Rental?
A vacation rental is any suite-type
lodging that has self-catering facilities
(wet bar, refrigerator, microwave, etc.)
Most vacation rentals have separate
bedrooms, fully equipped kitchens, one or
more bathrooms, washer and dryer, and
sometimes a balcony or patio. Towels and
linens are provided. Daily maid service
and other hotel conveniences are usually
available.
Unlike hotels with per person pricing,
there is a set price for an entire
vacation rental with a maximum number of
persons allowed. Most one-bedroom units
sleep a maximum of four using a
sleeper/sofa in the living room. Most
two-bedroom vacation rentals sleep a
maximum of six, and most three-bedroom
vacation rentals sleep up to eight.
Please carefully read the vacation rental
descriptions to learn the specifics of
what is provided and how many people are
allowed. |
Where do I pick
up my vacation rental keys?
The email you receive confirming your
reservation for a Vacation rental will
provide details as to where and when you
should pick up the keys to your rental
unit. |
What type of
customer service is offered?
After submitting your reservation request,
you will be provided with an email address
to use to make inquires about your
request. Our qualified and friendly agents
are available 24-hours a day, 7 days a
week, 365 days a year (including holidays)
to answer your questions. All you have to
do is ask. |
I'm looking for a
hotel in Los Angeles. Can you help me?
Our reservation agents are unable to do
individual searches for clients due to our
high volume of reservations. Please use
the Lodging
Search Form to identify availability
and rates at over 47,000 hotels around the
world. |
Is there a hotel
shuttle service to/from the airport?
Many hotels offer shuttle service to and
from the airport. This may be listed on
the Lodging Information page. If it is
offered, there may be a charge by the
hotel for this service. Vacation rentals
often do not have this type of service. |
Is parking
available? Free parking? Long-term
parking?
Most hotels and vacation rentals offer
free parking to their guests, although
some may charge. Long-term parking is
offered at the discretion of the property
(often in conjunction with park and fly
rates). This may be listed on the Lodging
Information page. |
What if there
will be more than two adults in the room?
Most hotels allow additional guests to
stay in the rooms at a charge (usually
between $5.00-$20.00 per person). Some
hotels and most vacation rentals have a
limit on how many people can stay in a
room. This may be listed on the Lodging
Information page. |
Our children will
be with us... do they stay free?
Usually children under 12 years of age
stay for free in their parent's room using
the existing bedding. The age requirement
differs depending on the specific hotel's
policy. This may be listed on the Hotel
Lodging page. |
Are rollaway
beds/cribs available?
Most hotels and some vacation rentals
offer rollaway beds and cribs (typically
at a charge- $5.00-$20.00 each). Some may
have restrictions on what room types will
allow rollaway beds. This may be listed on
the Lodging Information page. If special
requests are accepted, a section will
appear on the Reservation Form to insert
such requests and submit them to the hotel
or vacation rental. |
What are the
directions to the hotel?
The location information of the hotel is
sometimes listed on the Lodging
Information page. This can identify the
distance from the hotel to certain
landmarks or the airport. Vacation rental
reservations will have directions included
in the confirmation email. |
Is breakfast
included?
Many hotels offer free breakfast. Often
this is a continental breakfast or
sometimes just coffee and donuts. It would
be very rare for a Vacation rental to
provide breakfast. If included, it should
be listed on the Lodging Information page. |
What is the
Interactive Affiliate Network Refund
Policy?
Interactive Affiliate Network strives to
provide the best service possible and will
work on behalf of our clients to rectify
any regrettable circumstances pertaining
to your reservation. However, Interactive
Affiliate Network acts only as an
independent agent to secure services of an
air carrier, car rental supplier, hotel,
vacation rentals, or other travel related
supplier. Therefore, we have no control
over personnel, equipment, or operations
of these suppliers and shall not be held
liable for any inconvenience, personal
injury, property damage, or other loss
incurred as a result of any wrongful acts,
omissions, or default on the part of the
suppliers. All grievances must be reported
with any and all supporting documentation
to Interactive Affiliate Network within 60
days of the mailing of the first credit
card statement showing any discrepancies
for billing and payment issues or within
60 days after the completion of travel
services provided. |
Do hotels have
minimum age requirements?
Please be aware that some hotels may have
minimum age restrictions or requirements
when reserving a room. For example, some
hotels with casinos may require you to be
21 years of age to check into a room.
Please inquire with a Customer Care Agent
or with the hotel directly. |
What if I find a
lower price after booking?
Special Internet Rate hotel reservations
booked through Interactive Affiliate
Network are guaranteed to be the lowest
rate. If there is a lower rate available
for the same dates and the same hotel, you
must contact us within 24 hours of booking
your "Special Internet Rate"
reservation. We will either refund you the
difference or cancel the reservations
without penalty. This guarantee only
applies to rate indicated as "Special
Internet Rates." It does not apply to
special events such as New Years and the
Super Bowl. To learn more or to claim a
guarantee, Click
here. |
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