Additionally, the hotel continues to refine their in-room amenities by installing desk-level dataports and electrical outlets, two-line cordless phones, executive desks and ergonomic chairs. The hotel has implemented a unique customer service tool called "MAGIC." Using this system, the hotel can track guest preferences-allowing the hotel staff to actually anticipate guest needs. This family owned business' excellent morale and remarkably high tenure translates directly into genuinely caring service, superior guest satisfaction, and a superior rate of repeat business. Their philosophy of creating memorable experiences for every guest is truly a remarkable quality. The Eastgate Tower Hotel is convenient to fine dining, shopping, and entertainment.
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